Privacy policy

Last updated: [date]

1. General provisions

1.1. This Policy explains how [full company name / sole proprietor] (the "Company", "we", "us") collects, uses, stores and protects the personal data of users of the website [website address] (the "Website").

1.2. We process personal data in accordance with the Law of Ukraine "On Personal Data Protection" and other applicable legislation of Ukraine.

1.3. By using the Website, placing an order, registering or submitting forms, you confirm that you have read this Policy and agree to it. If you do not agree, please do not use the Website.

2. Data controller

[Full company name], EDRPOU / tax ID [code]
Address: [registered address]
Email: [email]
Phone: [phone]

3. What data we collect

3.1. Data you provide yourself:

• last name, first name and patronymic;
• phone number and email address;
• delivery address, city and carrier branch;
• password for your personal account (stored in encrypted form);
• details of a legal entity or sole proprietor: name, EDRPOU / tax ID;
• recipient details, if the order is placed for another person;
• order comments, messages, reviews and callback requests;
• logo and artwork files you upload for printing.

3.2. Data collected automatically:

• IP address, browser and device type, operating system;
• pages you viewed, time and referral source;
• cookies and similar technologies (see section 8).

3.3. Client data entered by a manager. If your manager has added you to their client list in their personal account, we process your name, contact details, comments and your companies' details in order to fulfil orders and prepare commercial proposals.

We do not collect data about race, religion, political views, health or other special categories of data. We do not store payment card details: payment is made by bank transfer against an invoice or through a payment provider.

4. Purposes of processing

We process your data in order to:

• register and maintain your personal account;
• accept, confirm, produce and deliver orders, including orders with logo printing;
• approve printing artwork;
• issue invoices, prepare documents and keep accounting records;
• prepare commercial proposals;
• contact you (phone, email, Telegram, messengers) about orders and requests, including calling you back at your request;
• send notifications about order status, password recovery and other service messages;
• send news and offers if you have subscribed;
• improve the Website and analyse traffic;
• prevent fraud and comply with legal requirements.

5. Legal grounds for processing

• your consent (registration, subscription, contact forms);
• performance of a contract to which you are a party, or steps taken before entering into it (orders, delivery);
• compliance with legal obligations (accounting and tax records);
• our legitimate interest in keeping the Website secure and improving it.

6. Sharing data with third parties

We do not sell your data. We may share it only with parties needed to fulfil your order or operate the Website:

• delivery services (including Nova Poshta) to ship your order;
• production contractors who perform logo printing (only to the extent needed to complete the order);
• payment services and banks;
• email marketing, analytics and hosting providers;
• government authorities where required by law.

All third parties receive only the minimum data necessary and are obliged to keep it confidential.

7. Retention periods

We keep data for as long as needed to achieve the purpose of processing and for the periods required by law (for example, for accounting documents). Account data is kept until the account is deleted. After that, the data is deleted or anonymised, except for data we are required to retain by law.

8. Cookies

8.1. The Website uses cookies for the cart, authentication, remembering settings (language, currency), and for analytics and service improvement.

8.2. You can disable or delete cookies in your browser settings. In that case, some features of the Website (cart, personal account) may not work properly.

9. Your rights

You have the right to:

• know the sources, location and purpose of processing of your data;
• access your data;
• request that it be corrected, updated or deleted;
• withdraw your consent to processing;
• object to processing and lodge a complaint with the Ukrainian Parliament Commissioner for Human Rights or with a court;
• opt out of marketing emails (use the "Unsubscribe" link in every email).

To exercise your rights, write to [email]. We will reply within 30 days.

10. Data protection

We apply organisational and technical safeguards: password encryption, restricted employee access, a secure connection (HTTPS) and backups. No method of transmitting data over the internet is completely secure, so we cannot guarantee absolute protection, but we do everything necessary to ensure it.

11. Children

The Website is not intended for persons under 18. We do not knowingly collect their data. If you learn that a child has provided us with their data, please let us know and we will delete it.

12. Links to third-party websites

The Website may contain links to external resources (social networks, Telegram, delivery services). We are not responsible for the privacy practices of those resources.

13. Changes to this Policy

We may update this Policy. The current version is always available on this page, and the date of the last update is shown at the top. By continuing to use the Website after changes, you agree to the updated version.

14. Contact us

For questions about the processing of personal data, please contact:
[Company name], [address]
Email: [email]
Phone: [phone]